Privacy Policy

Last Updated: [Insert Date]

Benli Management Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make an enquiry, or purchase our laboratory equipment and services.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Benli Management Ltd
Company Registration Number: [Insert Company Number]
Registered Address: [Insert Registered Address]
Email: info@benlimanagement.co.uk
[Insert Phone Number]

2. What Personal Data We Collect

We may collect, use, store, and transfer the following categories of personal data:

Identity Data: Full name, title, job role, organisation name.
Contact Data: Email address, telephone number, billing and delivery addresses.
Financial Data: Bank account details, payment information (processed securely by third-party payment providers).
Transaction Data: Details of products and services you have purchased from us, quotations requested, and payment history.
Technical Data: IP address, browser type, operating system, time zone setting, and browsing behaviour on our website (collected via cookies and similar technologies).
Communication Data: Records of correspondence via email, contact forms, telephone calls, or in-person meetings.
Marketing Data: Your preferences for receiving marketing communications from us.

3. How We Collect Your Personal Data

We collect data through the following methods:

Direct interactions: When you complete a contact form, request a quotation, place an order, subscribe to our newsletter, or communicate with us by email, phone, or in person.
Automated technologies: When you browse our website, we automatically collect Technical Data through cookies, server logs, and analytics tools.
Third parties: We may receive data from payment processors, delivery partners, or trade show organisers where you have consented to your information being shared.

4. How We Use Your Personal Data

We will only use your personal data where the law allows us to. Most commonly, we will use your data in the following circumstances:

Contractual necessity: To process and fulfil your orders, deliver goods, provide installation and warranty services, and manage payments.
Legitimate interests: To respond to enquiries, provide customer support, improve our products and website, send relevant marketing communications to business customers, and prevent fraud.
Legal obligation: To comply with HMRC requirements, maintain financial records, and respond to lawful requests from authorities.
Consent: Where you have explicitly consented, such as subscribing to a newsletter or accepting non-essential cookies.

5. Marketing Communications

5.1 We may send you information about our products, services, and industry updates if you are a business customer or have requested such information.

5.2 You have the right to opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing email;
Emailing us at info@benlimanagement.co.uk with the subject line "Unsubscribe".

5.3 Opting out of marketing does not affect communications related to active orders, warranty claims, or service agreements.

6. Cookies

6.1 Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from.

6.2 You can manage your cookie preferences through your browser settings or via our cookie consent banner.

6.3 For detailed information, please see our Cookie Policy.

7. Data Sharing and Third Parties

7.1 We do not sell, rent, or trade your personal data to third parties for marketing purposes.

7.2 We may share your data with trusted third parties for the following purposes:

Delivery partners: Courier and freight companies to deliver your orders;
Payment processors: Banks and payment gateways to process transactions securely;
Professional advisers: Accountants, auditors, and legal advisers as required;
IT service providers: Website hosting, email services, and analytics platforms;
Regulatory authorities: Where required by law, such as HMRC or law enforcement.

7.3 All third parties are contractually obligated to handle your data securely and only for the specified purposes.

8. International Data Transfers

8.1 We primarily store and process data within the United Kingdom and the European Economic Area (EEA).

8.2 Where data is transferred outside the UK or EEA (for example, to manufacturers or suppliers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision by the UK Government.

9. Data Retention

9.1 We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9.2 Our standard retention periods are:

Order and transaction records: 7 years (HMRC requirement);
Enquiry and quotation records (without resulting order): 2 years;
Marketing consent records: Indefinitely for suppression purposes, or until consent is withdrawn;
Website analytics data: 26 months.

10. Data Security

10.1 We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10.2 Our website uses SSL/TLS encryption (HTTPS) to secure data transmitted between your browser and our server.

10.3 Access to personal data is restricted to authorised personnel on a need-to-know basis.

11. Your Legal Rights

Under data protection law, you have the following rights:

Right of access: Request a copy of your personal data (commonly known as a "Subject Access Request").
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your data where there is no lawful reason for us to retain it (also known as the "Right to be Forgotten").
Right to restriction: Request that we limit processing of your data in certain circumstances.
Right to data portability: Request transfer of your data to another organisation in a structured, commonly used format.
Right to object: Object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: Withdraw consent at any time where we rely on consent for processing.

To exercise any of these rights, please contact us at info@benlimanagement.co.uk. We will respond within one calendar month of receiving your request.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you believe your data protection rights have been breached.

12. Children's Data

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

13. Changes to This Privacy Policy

13.1 We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance.

13.2 The latest version will always be available on our website, and we will note the "Last Updated" date at the top of the page.

13.3 Where changes are significant, we will notify you by email (if we hold your contact details) or via a prominent notice on our website.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Benli Management Ltd
Email: info@benlilab.co.uk
133 Tame Road, Birmingham, England, B6 7DG
Company number 12336658
VAT Registration Number: GB517610016

This Privacy Policy was last reviewed and updated on 01/05/2026.